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Innomar Strategies

This is a Full-time position in Hartley Bay, BC posted August 9, 2019.

Are you looking to make a difference in a patient’s life?

At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.

As an organization, we are united in our responsibility to create healthier futures.

POSITION SUMMARY Reporting to the Associate Program Manager, the Caseworker is responsible for undertaking the management of specific projects or cases assigned to him/her, within the Specialty Services Department.

The Caseworker is responsible for overall management of their patient cases.

PRIMARY DUTIES AND The management of the assigned projects and/or cases.

Adherence to the general company processes.

Telephone support Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.

Current assistance lines focus on funding and access issues, including private, public and special access programs; compliance programs Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; All patient programs are based on casework methods and include a significant amount of out-bound calls.

Document each activity in program specific database.

Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.

Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.

Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.

With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.

The Caseworker will also be assigned other duties and tasks as required from time to time.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate’s degree program or equivalent combination of experience and education.

A minimum of one (1) year experience in customer service Bilingual (French/ English) Ability to multitask Attention to detail Strong Problem solving skills Experience in the medical and pharmaceutical field is an asset.

Working knowledge of Word, Excel and Outlook MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS Advanced knowledge of pharmaceutical distribution industry Working knowledge of automated warehouse operating system Strong business and financial acumen Strong analytical and mathematical skills Ability to communicate effectively both orally and in writing Effective interpersonal and leadership skills Effective organizational skills; attention to detail Ability to consistently meet deadlines Excellent problem-solving skills; ability to resolve issues effectively and efficiently Excellent presentation skills Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs We offer competitive total rewards compensation.

Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Healthcare for associates and eligible dependents, same-sex and domestic partners Paid time off, including vacations and holidays Paid volunteer time off Life insurance and disability protection Pet insurance Employee Stock Purchase Program Retirement benefits and more… Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer.

Many benefits are company-paid, while others are available through associate contributions.

Specific benefit offerings may vary by location, position and/or business unit.

Innomar Strategies , a part of AmerisourceBergen, is Canada’s leading patient support provider for specialty pharmaceuticals.

Through our Integrated Service Model, we deliver customized solutions to improve product access, increase supply chain efficiency, and enhance patient care.

Innomar is the trusted expert in specialty pharmaceuticals with an unwavering commitment to patients.