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Lead Analyst, Production Application Support


This is a Full-time position in Burlington, ON posted May 6, 2021.

We’re building a relationship-oriented bank for the modern world.

We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work.

Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit Job Description You will join the Vendor and COINS Application team within CIBC’s Personal Banking Product Technology department.

As a Consultant, Production Application Support, you will provide technical expertise for medium to large, complex projects/initiatives as they relate to the implementation and support of application and/or infrastructure technology in a multi-platform environment.

The role troubleshoots complex issues for all levels, evaluating service requests for adherence to service standards and processes, and identifying inconsistencies to determine potential impact and take appropriate action.

The Consultant, Production Application Support exercises independent judgement to analyze and resolve production application problems to identify root causes and define actions to eliminate recurrence.

The role coordinates and executes project plans using control procedures to implement application and maintenance updates.

In addition, the role monitors and analyzes supported services and deployment methodologies to identify opportunities for improvement and recommend solutions.

The role devises new methods and procedures using strong analytic and inductive thinking.

You will also support vendors by acting as the median between CIBC and the vendor, providing support for any CIBC based initiatives and providing advisory to vendors based on these initiatives.

You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation.

What You’ll Be Doing: Production Support
– Lead, Manage, support, and resolve complex vendor and proprietary technical issues arising in a calm and efficient manner.

Analyze & Report
– Analyze complex technical information to determine risk levels and technical feasibility when making changes to applications.

Check on overnight batch processes, market and client connectivity to ensure technology readiness and availability each day.

Escalate technology issues to the appropriate application support and technology infrastructure groups.

Manage & Influence
– Lead project coordination efforts in on-boarding clients, synchronize internal technology teams to provide optimal end-to-end solution for both internal and external clients.

Identify proactive solutions for recurring technology occurrences to benefit the business.

Who You Are: You can demonstrate experience in: Microsoft Office, Unix, File Transfer Protocols (FTP) and Mainframe applications knowledge.

You have lead projects and programs and have experience in mentoring junior resources.

You have demonstrated ability to solve complex problems in a technical environment.

You are able to leverage the correct technical teams and have experience within vendor engagement.

It is an asset if you have experience with Agile or have worked with the following applications: FTOL, Wealth 360, Portfolio Plus, COINS or GIC related applications.

You have a degree/diploma in Computer Science, and/or a related field.

You embrace and champion change.

You’ll continuously evolve your thinking and the way you work in order to deliver your best.

Your influence makes an impact.

You know that relationships and networks are essential to success.

You inspire outcomes by making yourself heard.

You’re digitally savvy.

You seek out innovative solutions and embrace evolving technologies.

You can easily adapt to new tools and trends.

You’re driven by collective success.

You know that collaboration can transform a good idea into a great one.

You understand the power of an inclusive team that enjoys working together to create a shared vision.

Values matter to you.

You bring your real self to work and you live our values
– trust, teamwork, and accountability.

What CIBC Offers At CIBC, our people are our greatest asset.

You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well.

As part of our team, you will: Thrive : Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home Connect : Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity Develop : Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning.

Prosper : Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan What You Need to Know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.

We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation during the application or interview process, please contact You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit Job Location Toronto-750 Law Ave.

W., E9 Employment Type Regular Weekly Hours 37.5