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Settlement Worker (Mandarin, Cantonese)

TNO The Neighbourhood Organization

This is a Full-time position in Toronto, ON posted December 1, 2019.

Program/Project Description: The Orientation and Welcoming Communities program stream provides services that facilitate social, economic and civic integrations of newcomers into the community and the society at large.

Services provided include needs assessment, service planning, information and referrals, reception and orientation, translation, interpretation and introduction to community resources.

Position Summary: The Settlement Counsellor provides one-on-one and direct services to support the integration process of recent immigrants and refugees.

Services include referrals to various services within and outside the community and provide updated and well-researched information relevant to immigrant and refugee needs.

The position is responsible for conducting client’s needs assessment and development of a service plan jointly with the clients.

This position also requires developing an outreach strategy for the neighbourhood, newcomers and their families; recruiting volunteers and one-on-one mentorship support for the new comers who are new to Canada.

Settlement Counsellors also provide information sessions and workshops on various topics that support the integration process of newcomers and their families.

Settlement Counsellors support and actively engage in TNO’s community development principles and initiatives (It’s derived from current TNO’s Strategic Directions).

Settlement Counsellors are competent in several different languages and language skills and are expected to be placed at different settlement programs and locations within the agency or with service partners.

Main Tasks & Responsibilities: Engages clients in intake and assessment process to identify immediate, short, medium and long term settlement needs of the newcomers and devise service plan based on the assessment and client’s needs.

Provides one-on-one case management and counseling to clients requesting information concerning: employment, housing, referrals, information about services/programs, advocacy, translation and interpretation and civic participation and community engagement Distributes the newcomer information guide to itinerant newcomer clients Ensures client’s physical safety and emotional well-being as per CMAS and TNO’s Health and Safety Policies Ensures all clients and the community feedback and concerns are addressed in a timely manner and recorded according to policies and procedures Plans, prepares and evaluates appropriate material for group facilitation & workshops in collaboration with other teams and programs within the agency Provides training and supervises volunteers and placement students Inputs data into appropriate database, maintains required program records, and submits reports as requested by the management of the agency Develop monthly work plan and activities Develops individualized outreach plans for each assigned service locations in collaboration with other TNO programs or external service providers Actively participates in program’s community development activities including advocacy, outreach and community engagement and empowerment activities Other duties assigned Qualifications: Education The minimum level of education preferred is Community College or equivalent with a specialization preferably in Social Services, Immigration and/or community based studies Experience: One to three years of experience in outreach work or working with children, and be able to work and communicate with One to three years of related experience working with newcomers, providing frontline services and outreach experience One to three years of experience with focused outreach and group facilitation to newcomers One to three years working with youth and families One to three years of experience working one on one with racialized groups providing settlement services to refugees and newcomers, with experience in research and presentations Computer skills & a level of organization in regard to paperwork are necessary to maintain statistics and reports Working knowledge of IRCC regulations and policies as they relate to applications/forms and dissemination of information to newcomer clients Must be familiar with CNC/CMAS requirements Experience working with low-income, multi-racial, multi-lingual newcomer communities Experience working from an integrated anti-oppression, LGBTQ positive framework Other: Superior oral and written communication skills in other specified language: Mandarin, Cantonese Ensures that all records are kept confidential and secure Valid driver’s license and access to a vehicle required Willingness to travel throughout the city as required A successful police clearance verification for vulnerable sector will be required for the position Working Conditions: Hours of Work: Successful candidate would be required to work regular hours for 35 hours per weeks, and flexible between 8:30AM to 8:00PM besides evening shifts and weekends as decided by program requirements.

Location: This position will be located within any of TNO’s service locations based on community and program requirements.

The locations (multiple) for this position may be added or moved to new addresses in the future according to the community and program requirements.

– THE NEIGHBOURHOOD ORGANIZATION is committed to employment equity initiatives.

We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities and members of ethno-racial, aboriginal, immigrant, francophone, refugee, LGBTQ and disabled community groups to apply and self-identify.” How to apply: To apply for the position candidates are requested to send a copy of their application (cover letter, resume and any other document supporting your candidature) to Human Resources Department by Tuesday December 10th, 2019 by 5:00PM.