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Sr Manager, Telecom Network Services, Network Operations Centre (NOC)


This is a Full-time position in Toronto, ON posted July 26, 2021.

What is the opportunity?

As the Sr.

Manager for the Telecom Network Services (TNS) – Network Operations Centre (NOC) you will be responsible for providing leadership and direction for all of RBC Telecom NOC on a 24/7/365 days a year.

We are RBC’s main production infrastructure support team for Canadian, USA and International based businesses and functional units including Personal and Commercial Banking (P&CB), Investor & Treasury Services (I&TS), Insurance, Capital Markets (CM), Wealth Management (WM), Technology and Operations (T&O), and Functions.

We are the main Telecommunications support team f or the Enterprise.

This role has direct accountability for event/incident/problem management, escalation, restoration of service, triage, and maintain all services pertaining to RBC’s operations environment.

Special Conditions: This position requires 7/24 rotating shift work What will you do?

Network Operations – performs support of the network environment Lead a team of Network Analysts to maintain operational excellence Proactively interacting with the TNS Operations leadership team Identify opportunities to enhance integration Incident Management, events management and escalation Management Drive synergies across initiatives to ensure full optimization Set strategic direction for support activities that will provide a robust and reliable infrastructure for all lines of technologies aligned to the enterprise and industry model that will deepen our specialization and increase our ability to perform first call resolution What do you need to succeed?

Must-have: Technical skills within the Cisco suite of products include routers and switches (Layer2 / Layer3): CCNA Technical skills with IP/SIP Telephony, Wireless, and Security space: Firewalls, Load balancing, VPN, DNS/DHCP In-depth knowledge of OSI model; routing concepts relating to OSPF, BGP; WAN topologies: ATM, TLS, and MPLS; Spanning Tree; HSRP/VRRP; Private Vlans with respect to L2/L3 switches 3-5 Years Hands-on experience with network troubleshooting in a production support environment.

Nice-to-have: ITIL v3: Foundations LSS Yellow Belt What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Opportunities to do challenging work Access to a variety of job opportunities across business and geographies Learn more about RBC Tech Jobs About RBC Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

We have over 80,000 full
– and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S.

and 37 other countries.

For more information, please visit

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Expand your limits and create a new future together at RBC.

Find out how we use our passion and drive to enhance the well-being of our clients and communities at

Inclusion and Equal Opportunity Employment RBC is an equal opportunity employer committed to diversity and inclusion.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors.

Disability-related accommodations during the application process are available upon request.

JOB SUMMARY City: Toronto Address: 155 Wellington St W.

Work Hours/Week: 37.5 Work Environment: Office Employment Type: Permanent Career Level: People Manager Pay Type: Salary Variable Bonus Required Travel(%): 0-25 Exempt/Non-Exempt: N/A People Manager: Yes Application Deadline: 07/29/2021 Req ID: 386956 Ad Code(s):